Refund policy

Refund & Return Policy

At WalnutWood, customer satisfaction is important to us. We carefully review concerns about damaged, defective, or incorrect furniture.

1. Eligible Returns and Refunds

Customers may request a return, replacement, or refund if:

  • The furniture arrives damaged or scratched.

  • The wrong sofa, model, or colour is delivered.

  • The item has a manufacturing defect.

  • The item does not match its description in a material way.

2. Change-of-Mind Returns

We generally do not accept returns or offer refunds simply because a customer changes their mind, no longer wants the furniture, or decides that the style or colour does not suit their preferences.

This does not affect any rights or remedies available under applicable consumer protection laws.

3. Reporting an Issue

Please inspect your furniture upon delivery.

If you discover damage, a defect, or an incorrect item, contact us as soon as possible, preferably within 48 hours of delivery.

Include your order number, a description of the issue, and clear photographs where possible.

The 48-hour reporting period is a request to help us resolve issues promptly and does not limit your statutory rights.

4. Return and Refund Process

Once we receive your request, our team will review the issue and contact you regarding the appropriate resolution.

Depending on the circumstances, we may arrange a replacement, return, or refund.

Where a return is required because of an error on our part, we will arrange appropriate return transportation at no additional cost to the customer.

5. Refund Processing

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider.

6. Contact Us

For return, refund, or product-related concerns, please contact WalnutWood through the Contact Us page on our website.

WalnutWood — Comfort Meets Style.